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Shipping & Returns
Shipping & Returns
Shipping We could ship to all the countries around the world.
Please insure that the details you submit on our website are correct,including the exact shipping address,phone number,post code,and valid name.
Usually,the items you purchased will be shipped in three business days by Worldwide Express Mail Service(EMS,about 7-10 business days to arrive). Shipping cost is $25 USD to around the world.
You can track the shipping process on the websites below:
Worldwide Express Mail Service:http://www.ems.com.cn/english-main.jsp
Hongkong Airmail:http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
After the package arrive at your country's custom,you could track the shipping process for more particular informations in your country,the websites for some countries are as below:
For Greece:http://www.elta-courier.gr/trackit/indexgr.asp
For France:http://www.chronopost.fr/transport-express/livraison-colis
For Danmark:http://www.postdanmark.dk/contentfull.dk?lang=en
For Russia:http://www.emspost.ru
For Great Britain:http://track.royalmail.com/portal/rm/track?catId=22700601&gear=authentication
For Italy:http://www.poste.it/online/dovequando/controller?action=start&subaction=ems
Exchanges&returns
Non-specials Items
eluxurybag.org will provide a free exchange or issue a full refund(except postage) for all non-Specials and non-coupon items received within 90 days of when the items were received, provided the items are unworn, unwashed, with all original tags attached, and free of defects.For exchanges, you may still return the item within 90 days of when you received the item,and we will send out the exchanged item to you of when we receive the privious item you sent back. Overnight shipping charges are non-refundable. If you receive a defective product, you must notify us within 60 days of receiving the product to be eligible for a return,and keep the items unworn, unwashed, with all original tags attached, and free of defects. If you do not follow this policy, we will only accept defective items at our discretion.
Specials Items
All merchandise sold at the Specials Products module or with a discount coupon is considered a Specials sale.We won't accept refunding or returning of special products unless they are with original breakage.
How to Send Back Your Return
To ship an item back to eluxurybag.org, pack your item carefully to prevent from unexpected breakage,and then ask the service team for the returning or exchanging address via email.
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